Note that in all matters relative to your motoring needs, the DEALER PRINCIPAL of your Chrysler/Jeep/Dodge vehicle franchised servicing dealer is fully responsible and equipped to ensure TOTAL CUSTOMER SATISFACTION. Therefore, should you have any difficulty with PARTS or SERVICE, please arrange to discuss it with the DEALER PRINCIPAL of the dealership. He in turn has the full support and resources of Chrysler South Africa (Pty) Ltd. at his disposal.

In the unlikely event the DEALER PRINCIPAL is unable to resolve your inquiry to your satisfaction, feel free to contact the Chrysler South Africa (Pty) Ltd. CUSTOMER RESPONSE CENTRE on the following 24-hour Helpline number: 0800 CHRYSLER (Outside RSA +27 12 677 5779).

Or experience a visit to our Chrysler/Jeep/Dodge websites:

www.chrysler.co.za
www.jeep.co.za
www.dodge.co.za

Roadside Assistance and Touring Guarantee

In a further commitment to your motoring enjoyment and peace of mind, Chrysler South Africa (Pty) Ltd. offers you a customer orientated ROADSIDE ASSISTANCE package with fast, easily understood, personal and technical assistance during the Maintenance Contract and Warranty Period in South Africa, Namibia and Botswana. For customers making use of extended Maintenance Plans, the Touring Guarantee continues beyond the vehicle warranty for as long as the Maintenance contract is in effect.

Definitions
ROADSIDE ASSISTANCE: Breakdowns or accidents.
This assistance does not cover or provide for the supply of fuel to a stranded vehicle as a result of the customer's negligence, or in an off-road environment in excess of 100 km from a franchised Chrysler / Jeep / Dodge dealer.

TOURING GUARANTEE: Applies to any vehicle breakdown (accidents excluded), which has occurred en route, and prevents the customer from continuing with their journey.

In the unlikely event of you requiring this assistance, feel free to contact Chrysler South Africa's CUSTOMER RESPONSE CENTRE on the following number:

Within South Africa, phone: 0800 CHRYSLER.
Botswana, Namibia, Lesotho and Swaziland: +27(12) 677 5779

Guidelines and Parameters

1. Breakdown Assistance
   
   Your journey is interrupted due to a Technical Breakdown. Accidents are excluded. Customer Response Centre will, on receipt of a request for assistance, contact the Chrysler/Jeep/Dodge franchised dealer. The customer's travel costs to and from the dealer and breakdown scene, are covered by Chrysler South Africa (Pty) Ltd.
   
   
2. Towing Recovery
   If the vehicle cannot be repaired at the roadside. Customer Response Centre will arrange with the dealer's nominated contractor to tow the vehicle in. Accidents are excluded!
   
   
3. Taxi
   Should the customer need to make a short taxi journey to arrange assistance. The cost of Taxi fare home, to the airport, station, hotel, car hire company or Chrysler/Jeep/Dodge franchised dealer's workshop, will be reimbursed by the dealer.
   
   
4. Accommodation, public Transport and Car hire
   
   The vehicle repair cannot be completed or collected on the same day. If the driver is in transit (further than 100km from the area of the Licensing Authority (town/city or place) where the vehicle is registered), the options available are:
   
   
   1. Accommodation. The in transit customer (outside the car's domicile)       wishes to be put up overnight while the car is repaired. Accommodation costs of up to R500 (bed and breakfast) per person per night all inclusive for the driver and up to 4 passengers will be covered if the breakdown occurred in excess of 100 km from the vehicle’s place of registration.
      
      Refreshments and incidentals of up to R200 for the party will be covered.
      
      Option (ii) or (iii) below may be exercised as an alternative to this option.
      
      
   2. Public Transport. Customers may make use of public transport (taxis excluded). Where customers make use of public buses or trains to get to their original destination, or return home, the costs for the driver and up to 4 passengers will be at Chrysler South Africa's expense. The use of passenger carrying aircraft is subject to written authorization and each case will be considered on its merit.
      
      
   3. Car Hire. The Customer Response Centre will, where practical and possible, arrange for a hire vehicle similar to the customer's vehicle if possible. This excludes any deposit required, personal insurance, fuel or road toll costs and is subject to the terms and conditions of the car hire company.
      
      
   All cover is limited to driver plus 4 passengers.
   
   
5. Unavailability of Replacement Parts
   If it is not possible to repair the vehicle on the day of the breakdown due to a parts availability problem. The costs of air freighting, couriering or Express delivery of Replacement parts will be borne by Chrysler South Africa (Pty) Ltd.
   
   
6. Vehicle Delivery/Collection
   If the vehicle repair cannot be completed within the same day as the breakdown and the driver or Customer refused the options in item 4. above, then the Chrysler South Africa Customer Response Centre will take responsibility for delivery of the Customer's vehicle to the Customer's destination or home address. Should the Customer / driver wish to collect the vehicle personally, or authorize another person to do this, Chrysler South Africa (Pty) Ltd, will pay for such costs as may be necessary to get the Customer / driver or authorized person from their destination or home address to the franchised repairing dealer's workshop.
   
   
7. Relaying of Messages
   Chrysler South Africa's Customer Response Centre will endeavour to relay messages on behalf of the Customer in the event of a breakdown.

Exclusions

The Touring Guarantee does not cover breakdowns attributable to or caused by:

• Intentional or by gross negligence, or ignorance on the part of the owner, the driver or occupants of the vehicle (for example, engine damage due to lack of water, or low oil level).
  
  
• The use of non-genuine replacement parts, or due to alterations or modifications that have occurred as a result of a road accident or collision.
  
  
• Participation in motor-sport events or competitions, or through practice for such events. For the purpose of this exclusion, recreational activities in or on an off-road course or track by a 4X4 vehicle shall not be deemed as a motor-sport activity, provided such course does not entail obstacles or hazards of an unreasonable nature.
  
  
• The fitment of any performance enhancing, road holding device or accessory not approved by Chrysler South Africa (Pty) Ltd.
  
  
• Non-compliance with the manufacturer's maintenance and prescribed service requirements.
  
  
• Operating in an environment, or under conditions for which the vehicle was not designed for.
  
  
• War, riot, protest, civil unrest, earthquake, natural disaster or any acts of God.

Waiver

Whilst Chrysler South Africa (Pty) Ltd. and its business associates will make every effort to provide the services described herein with due diligence, no liability can be assumed for incidents of damage, theft, personal or consequential loss arising from the performance or non­performance of these services.

Chrysler South Africa (Pty) Ltd. shall not be liable for any damages or claims arising from a request for assistance whether medical or otherwise following an accident or breakdown resulting in extensive or consequential injuries or subsequent death through the failure of any third party service provided howsoever caused.

Chrysler South Africa's Roadside Assistance is not in effect whilst the vehicle is in any foreign country other than South Africa, Namibia and Botswana.