MAINTENANCE PLAN


Terms of the Maintenance Plan
This Maintenance Plan and the cover it provides will be referred to as "the Cover". The parties to the cover are CHRYSLER SOUTH AFRICA (PTY) LTD. and you "the customer". The customer's vehicle will be referred to as "the vehicle". Provided that the customer adheres to the terms and conditions set out herein, the vehicle will be serviced and maintained in accordance with the terms of this cover for:


36 months or 100,000 km - whichever occurs first
72 months or 100,000 km on all Jeep Grand Cherokee and Chrysler 300C models sold after 10 January 2014

Any service to be rendered under the cover shall only be limited to the Republic of South Africa, Namibia, Botswana and Lesotho.

What is Covered Under the Maintenance Plan

  1. Service parts and labour are covered by the Maintenance Plan as stipulated in the warranty and maintenance manual for any given service, severe operations excluded (subject to change from time to time).
  2. All services are to be performed at a Chrysler/Jeep/Dodge franchised workshop.
  3. Your dealer can offer various "top up" plans to suit your needs.
  4. Services are to be performed within 1 500 km of the specified service interval.
  5. Where sublementary maintenance and repair work is performed by a Chrysler/Jeep/Dodge franchised workshop, the costs of such work shall be for the customer's own account.
  6. The following replacement parts / labour will be covered by the Maintenance Plan at the specified intervals as prescribed:
    1. Labour charges for the service
    2. Engine oil
    3. Brake fluid
    4. Anti-freeze
    5. Windscreen washer fluid
    6. Engine oil filter
    7. Air filter
    8. Spark plugs
    9. Sump plug washer
    10. Engine/ body wash
    11. Consumables
    12. Sundry charges

Exclusions from the Maintenance Plan

  1. Additions to, modifications of, or alternations to the vehicle of any kind or of whatever nature, including any damage arising or resulting from such, or any other, addition, alteration or modification;
  2. The fixing or repair of any damage, which may be as a result of an extended or prolonged period of storage;
  3. Accessories, modifications or other equipment which were not fitted to the vehicle when originally manufactured will not be maintained or repaired;
  4. Maintenance or repair required as a result of the Customer’s failure to comply with either the terms of the Cover or with the Customer’s obligations, or as a result of negligence, for example engine damage due to lack of water, or low oil level;
  5. Damaged glass of any nature, including windscreens and windows, will not be repaired or replaced. The replacement or repair of paint work, trimming, seat covers, carpets and body panels falls within the exclusion;
  6. Any of the steps or measures to be carried out in order to prepare the vehicle for extended or prolonged periods of storage, as contained in the Owner’s Manual.
  7. Daily or other regular checks, as specified in the Owner’s Manual, required to maintain the motor vehicle, such as inspecting and checking the coolant levels, tyre pressure, lubricant levels and anti-freeze additives including implementation of such additional service conditions as defined under Severe Operating Conditions in the booklet. All costs for such additional service and maintenance including relevant parts and lubricants do not form part of the Maintenance Plan and are for the Customer’s account.
  8. Any damage, irrespective of the nature thereof, which resulted from any of the following events or other occurrences:
    1. Damage to the vehicle as a result of negligence or being involved in an accident or collision;
    2. Any damage to the vehicle as a result of whatever nature or cause, including intentional and/or accidental damage to the vehicle; anticorrosion and antifreeze agent concentration in the coolant checked. The coolant needs to be replaced after three years.
    3. Damage as a result of rust corrosion.

Customer's Undertakings and Obligations

It is the dzuty of the Customer to make the vehicle available to a franchised Chrysler/Jeep/Dodge workshop within 1,500km of the relevant service interval as specified in the service booklet of the relevant vehicle or at such other time as may be required by the Customer or Chrysler South Africa (Pty) Ltd. in order that the necessary maintenance work can be performed.

The vehicle shall be made available to the said workshop by prior appointment and during its normal business hours. The Repair Order shall be signed by the Customer before the maintenance work is performed. The Customer shall when collecting the vehicle, sign the invoice wherein the maintenance work performed, is reflected.

Chrysler South Africa (Pty) Ltd. will not be held liable for any costs whatsoever that may arise from the customer's neglect, failure or refusal to make the vehicle available in terms of the Cover.

The customer is obliged to comply with the instructions relating to the maintenance, use and care of the vehicle as set out in the Owner's Manual and this Customer Warranty and Maintenance Information Booklet. Should any defects or failure in the vehicle arise, occur or become apparent, the Customer shall take such reasonable action as is necessary to avoid or minimise damage to the vehicle.

The Chrysler/Jeep/Dodge accredited workshop may obtain and install in, or fit or onto the vehicle any genuine Chrysler/Jeep/Dodge replacement parts the said workshop deems necessary, provided that the replacement parts are suitable for the vehicle.

It is crucial that the distances travelled by the vehicle are accurately recorded. Thus, the customer shall:

  • Provide proof of such distance travelled should the Customer be required to do so by Chrysler South Africa (Pty) Ltd. or an accredited Chrysler/Jeep/Dodge workshop.

  • In the event of the odometer (the unit that measures the distance travelled) failing to operate or become damaged, the Customer shall immediately arrange for the necessary repair work at an accredited Chrysler/Jeep/Dodge workshop;

  • Should the odometer fail to be operative in the manner aforesaid or should it be otherwise defective, the estimated kilometres travelled by the vehicle may be calculated and determined through refer­ence to the actual kilometres travelled during a period when the vehicle's odometer was operative. Chrysler South Africa (Pty) Ltd.'s determination shall be final;?

  • Chrysler South Africa (Pty) Ltd. or an accredited Chrysler/Jeep/ Dodge Dealer is entitled to inspect and verify the operation and reading of the odometer of the vehicle at any given time;

  • The odometer may not be interfered or tampered with in any way whatsoever;
  • Should the Customer wish to store the vehicle for an extended pe­riod, adherance to the requirements of the Owner's Manual for ex­tended storage shall be complied with.

Customer's Undertakings and Obligations
It is the duty of the customer to make the vehicle available to a franchised Chrysler/Jeep/Dodge workshop at, or before, within 1 500 km of the relevant service interval as specified in the service booklet of the relevant vehicle or at such other time as may be required by the customer or Chrysler South Africa (Pty) Ltd. in order that the necessary service work can be performed. The vehicle must be made available to the said workshop by prior appointment and during its normal business hours. The Repair Order must be signed by the customer before the service work is performed. The customer must, when collecting the vehicle, sign the invoice wherein the service work performed, is reflected.

Chrysler South Africa (Pty) Ltd. will not be held liable for any work costs whatsoever that may arises from the customer's neglect, failure or refusal to make the vehicle available in terms of the cover.

The Chrysler/Jeep/Dodge accredited workshop may obtain and install in, or fit or onto the vehicle only Genuine Chrysler/Jeep/Dodge replacement parts the said workshop deems necessary, provided that the replacement parts are suitable for the vehicle.
It is crucial that the distances travelled by the vehicle are accurately recorded. Thus, the customer shall:

  • Provide proof of such distance travelled should the customer be required to do so by Chrysler South Africa (Pty) Ltd. or an accredited Chrysler/Jeep/Dodge workshop.
  • In the event of the odometer (the unit that measures the distance travelled) failing to operate or become damaged, the customer shall immediately arrange for the necessary repair work at an accredited Chrysler/Jeep/Dodge workshop;
  • Should the odometer fail to be operative in the manner aforesaid or should it be otherwise defective, the estimated kilometres travelled by the vehicle may be calculated and determined through reference to the actual kilometres travelled during a period when the vehicle’s odometer was operative. Chrysler South Africa (Pty) Ltd.'s determination shall be final;
  • Chrysler South Africa (Pty) Ltd. or an accredited Chrysler/Jeep/Dodge Dealer is entitled to inspect and verify the operation and reading of the odometer of the vehicle at any given time;
  • The odometer may not be interfered or tampered with in any way whatsoever;

Should the customer wish to store the vehicle for an extended period, adherance to the requirements of the Owner's Manual for extended storage must be complied with.


Accidental or Other Damage
Should the customer, prior to the termination or expiration of this Cover, dispose of the vehicle or cease to be the owner, lessee or purchaser thereof or should the vehicle be damaged beyond repair or destroyed before such termination or expiration, the customer must, notify Chrysler South Africa (Pty) Ltd. immediately in writing of such fact. This Cover shall, with effect from the date of such an event or occurrence be deemed to have been cancelled.

The obligations of Chrysler South Africa (Pty) Ltd. in terms of this Cover shall end on the date when this Cover is deemed to be cancelled and the customer is not entitled to any refund.

Failure by the customer to comply with his obligations, as set out in this Cover, shall entitle Chrysler South Africa (Pty) Ltd. to cancel this Cover by written notice. In such an event the customer shall not be entitled to a refund for any reason whatsoever.


Service and Maintenance Certification
Your Chrysler/Jeep/Dodge Dealer will stamp and certify in your booklet all maintenance and services on presentation of the vehicle for the prescribed services and maintenance. These entries are most important to ensure validity of the vehicle's warranty and maximise the vehicle's re-sale value and trouble-free motoring experience for you as owner.

Your Chrysler/Jeep/Dodge Dealer will readily furnish further information or answer any questions concerning the servicing requirements of your vehicle.

 

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